Customer Experience Management

Customer Experience Management solutions transformed the power of real-time feedbacks to build the optimum service delivery framework with Haapi™ & CHI™ Express is delivered through measuring overall customer experience through price experience, promotion experience or loyalty program effectiveness in Retail Industry.

Logica Infotech Technology Vision

We practice the top emerging technology trends that hold the most potential to transform business processes in forthcoming years. Our IT solutions help you moving beyond transactions to digital relationships.

Technology enables you to speed your decisions

Technology helps to minimize risk and unintended consequences. Users, companies, and policy makers alike need to understand how to get informed choices when it comes to strategic decisions.

Transform customer experience into BI

HAAPI integrated with CHI Tracker enables to translate most influential business objectives to measures for retail industry, which allows you to drill down to real-time data capture as aligned with a successful BI program.

Get company-wide visibility

Get access to information anytime, anywhere to improve decision making and speed response times. Easily adapt to new business process, changing customer requirements, and evolving business strategies. Get new products to market more quickly and profitably.

Improve process quality and customer satisfaction.

Our ERP solutions and integrated solution approach to improve your operational efficiency, and make better decisions faster with Logica Infotech ERP solutions.

Continuity across devices

With more users working across multiple devices, enterprise will see a move to provide the missing link in today’s computing experience – the ability to pick up the session on a different device in exactly the same place you left off. Utilize Logica Infotech’s services to enjoy the continuous experience for users across call logs, text messages, notes and activities as they move from laptop to desktop, from tablet to mobiles.

Who are we?

Logica Infotech is an IT solution provider and one of the distinct providers of software development, support and maintenance services across the globe. We practice and believe in Green IT initiatives, improve and optimize customer’s business processes. We provide IT & KPO integrated services through business process workflow design, application development services, application management, information security assessment & compliance, IT Infrastructure services and end-to-end IT solutions through managed IT consulting services.

Major business verticals where we add values to the IT consulting, custom application development and maintenance for global customers are the following - Financial Management, Banking, Insurance, Insurance underwriting, Real Estate, Healthcare, Retail and Management Accounting. We are experienced with business process re-engineering and implementation with ERP integration and business intelligence. Like reports to view analytical way in order to note and act on historical trends using the same for business process re-engineering and process optimization. Leveraging our experience, we help clients exploit the latest advancement in technology and efficiently scale their businesses to meet the challenges of the new economy. We have credentials for delivering projects on budget, on time and meeting the clients' expectations.

The consulting practices enable you to achieve execution excellence to help drive your business momentum despite challenges arising from globalization and the dynamics of customer loyalty. Optimizing your business processes using our IT experience and resources, we build a strong base to empower your business and technology operations - this includes identifying pain areas, deploying the right resources to upgrade or solve them, implementing strategic business and IT tools and intelligent process work-flows and managing the project life-cycle.