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CSAT & NPS - Customer Engagement

CHI Express Customer Experience Management (CEM) is a cloud based solution that helps you track customer engagement, predict customer behaviour, automate and compare customer survey results. Customize surveys in several ways to suit your exact business needs. You can not only add industry specific modules and custom contents, questions but also change the overall look and functionality of the customer survey to match your brand.

Customer Experience Management
Offshore Development Process

Offshore IT team collaborates with you to design and execute your IT operations at reduced cost resulting from fewer staffing requirements and reducing IT overhead for you. Offshore IT services by Logica Infotech enable you to take the advantage of secured VPN channel with customer network. We practice enhanced communication procedures; effective customer communication is the very essence of offshore development business.

Logica Infotech Technology Vision
Collect Customer Satisfaction Feedback by Tablets
Collect Customer Satisfaction Feedback by Tablets

Real-time customer survey analytics helps to measure CX, CSAT & NPS. The integrated customer experience management solution help to implement branding and market research insights and business intelligence into customer satisfaction surveys and promotions. In more diverse scenario customer experience systems are integrated and aligned to capture customer experience data from your POS, CRM or ERP system

How CEM & POS Systems Team Up by Haapi API

Improve customer experience is the key point of CEM software is to continually improve customer satisfaction by integrating POS system with Customer Experience Management (CEM). Haapi API system allows to collect buying history data, customer info, so you can run customer survey in real-time. This allows you to create highly effective targeted marketing campaigns and surveys, customize promotional deals and coupons, and even promote products or services right at the POS terminal.

Logica Infotech Technology Vision
IT Services on Cloud Computing

Innovative SaaS based IT Products and Services, business apps for applications ranging from Customer Experience Management (CEM), Customer Resource Management (CRM) and data analytics. IT services based on cloud computing is the delivery of on-demand computing resources everything from applications to data centre resources over the internet on a pay-for-use basis.

Logica Infotech Technology Vision
Intelligent Customer Experience Management
Intelligent Customer Experience Management

Customer Satisfaction and Customer Experience Management(CEM) solutions with real-time feedbacks collection and reporting system. Provides CSAT and NPS best practices, CX tips, CEM tools, Survey question templates and more which will help you to reach out to your customers with your brand with CHI Express, to implement Real-Time Survey Reporting with CX, CSAT & NPS Dashboards.

Truly Pay as you Go Online Customer Survey

Pay as you use customer experience management services to make you pay the amount as per your monthly usage, not more not less. If balance exhaust within a month, then add more by requesting us and you are again ready to process. The additional cost will be added on your monthly invoice. No burden of remembering the SMS and Email usage, You will receive a special usage report which can be scheduled daily, weekly or monthly.

Online Customer Survey
Collect Customer Satisfaction Feedback by Tablets
Customer Satisfaction APIs by SaaS

Web based and SaaS model makes it ideal for the small businesses by implementing customer experience management system through online customer survey using CHI Express system. The small business will have access to the system from anywhere in the world. The innovative new Haapi API tools that has been developed to help businesses integrate the ERP and CRM applications with Customer Experience Management system.

Offshore IT Team - Agile Project Management

Offshore IT team Services comprise team of experienced Consultants and thought leaders specializing in Information Technology (IT) Consulting and Business Process Consulting teams. IT teams have been embracing agile project management methodologies for nearly a decade, increasing their speed, collaboration, and ability to quickly respond to stakeholders. We have successfully defined, designed and delivered IT consulting services to global customers across industries such as financial services, insurance, retail, healthcare, utilities, manufacturing, and hospitality industry.

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IT Outsourcing Services — Offshore Development Process

Our offshore IT team works with you to design and execute your operations at reduced cost resulting from fewer capital investments and staffing requirements, less overhead for you. Offshore IT services of Logica Infotech enable you to take the advantage of on-demand access to the latest technology at reasonable cost.

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Integrated IT & Business Process Optimization

Our offering enables you to optimize your business and IT processes to automate and streamline the customer needs. We use an integrated service delivery approach - integrated IT & business process optimization services to customers for improved IT Performance and IT Scalability.

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