Design | Solution | Deploy | Manage

Intelligent and Orchestrated Processes

  • Best service provider from India helping international customers for 11+ years, proven process to manage and automate the outsourced process for Healthcare, Banking, Insurance, Financial and legal BPO services. Helping outsourced process for Medical Records Indexing Services, EMR Indexing Services, HIPAA compliant BPO and KPO Services, underwriting process for life expectancy. near duplicate documents using Machine Learning (ML) in the form of Natural Language Processing (NLP).

    Automate processes & routine BPO & KPO tasks, integrate ERP applications and data across your enterprise and including legacy data sources using AI and RPA services and Predictive Modelling which will benefit you to stay informed about the health of the KPO & BPO process.

    We help to develop BPO and KPO process that include automated process reporting, AI driven text analytics, predictive customer engagement analytics, integrating applications, multiple data sources, things and people across your business ecosystem Helps you to automate routine tasks with hybrid AI solution threads depending on process requirement.

Process Design

We ensure smart BPO and KPO process design with intelligent workflow management and orchestrated processes with digital technologies. We help to redesign and business process outsourcing models using intelligent workflows and automations, artificial intelligence, the Internet of Things (IoT), cloud processing and secured data transportation technologies. To improve process efficiency, we help to design more intelligent, fully orchestrated processes we take into account process associate skillsets, specialization requirements, risk assessments, and potential for process automation.

Deployment of Resources

We offer offshore resource hiring for an extended period of time. You can hire our resource offsite for as long as you want and resources will be deployed only for your process. The cost of project varies according to the model of 'captive team', and benefits of keeping a captive team are:

  • You get dedicated team operating from our premises without having to worry about HR and Legal issues related to employees as Logica Infotech does that for you.
  • You can select resource based on your skillset requirement criteria. You can take interviews and give tasks to the resources in your selection process.
  • Possibility of hiring our captive team according to your project requirement will depend on project scope and contract period. The budget will vary resource skillset and experience.

Offshore Services

We offer offshore business process services like back office services, underwriting process, accounts and finance services, E-commerce support services, medical records indexing services, Insurance and Mortgage Processing, and Survey Data Capture and Market Research data processing services and more. We use best technology and secured network to process, and deliver processed data through secured VPN connectivity. We offer a wide-range of inbound and outbound call center services. We have experienced BPO and KPO team, cutting-edge technology, robust infrastructure, 24x7 services.

Back-Office Processing

Being one of the prominent providers of back-office processing services, Logica Infotech is a well-recognized name in the world outsourcing industry. We provide an extensive range of back-office processing services through various communication channels to meet your back-office processing requirements. We have exclusive back-office processing agents who are specifically domain expertized to deliver the best possible services to your clients and customers. Our Back-Office Processing Services includes:

  • Medical Billing & Underwriting
  • Insurance Underwriting
  • Refund Claim Processing
  • Order Tracking
  • Billing & Invoicing Support
  • Account Receivable
  • Account Payable