Enterprise survey platform with intuitive real-time survey reports
Next Generation Customer Experience Management
- CHI® Express provides quick access to facts with reports, analysis, dashboards, scorecards, real-time information, statistics and the flexibility to manage information for more informed decisions. CHI® Express Customer Satisfaction Survey and Haapi™ Customer Experience Framework Api has pioneered the development of integrated Customer Experience Management framework, catering to leaders in healthcare and several other industries, including retail, banking, hospitality, education and public utility services. Industry Implementations of Customer Satisfaction Survey using CHI® Express provides a multi-channel, automated customer engagement analytics solution - allowing brands to connect with their customers and get rich insights using real-time survey reports like data analytics dashboard, KPI dashboards, and performance dashboards.
Manage & Schedule Survey
Easy to create CSAT or NPS surveys that capture customer insights on mobile devices, by email, SMS or WhatsApp. Create professional templates and content for each message sent to customers by picking data points from relevant fields. Maximize customer satisfaction, manage resources and optimize processes by implementing a real-time customer feedback management solution. CHI® Express provides simple online interfaces to configure and schedule CSAT & NPS surveys integrated with your CRM system.
Measure CSAT & NPS
Customer ratings can be a vital tool for building trust. Dashboards to review customer CSAT & NPS and encourage your promoters to share to gain more customers. Automatically trigger CSAT & NPS Survey Campaign for real-time analytics. Generate alerts and action points within your organization.
Data Analytics and Dashboards
Analyze in-depth reports and dashboards through CHI® Express, drill-down into the data based on market segments or brand wise reporting. Review CSAT and NPS charts, graphs and other data visualization reports. CHI® Express provides quick access to facts with reports, analysis, dashboards, scorecards, real-time information, statistics and the flexibility to manage information Customer Experience Framework
Insights & Action Points
Expectations, address dissatisfaction by action points within your organization. Refer CHI® Express Customer Satisfaction Survey
API integration works with any CRM like Salesforce, Microsoft Dynamics, or other third-party CRM systems. Supported through a simple and powerful Haapi™ Customer Experience Framework Api. Integrated and manage IT applications to analyze and consolidate customer satisfaction ratings through your enterprise IT applications.
KPI & BI Indicators
The Happiness Analysis API framework Haapi™ acts as an interface between your enterprise system and customer experience management survey feedback analysis based on real-time customer survey responses. Integrate with Intuitive KPI Dashboards to establish and monitor results and real-time analytics for quick business decisions for your enterprise
Customer Experience Management SaaS model allows your service delivery application integrated with Haapi – Happiness Analysis Application Programming Interface to capture customer sentiment and satisfaction responses through the API interfaces. The Haapi customer satisfaction framework empowered with the benefits of SasS model, integrated with interactive kiosks, mobile application, email or SMS interface through the Haapi™ Customer Experience Framework Api