Measure Customer Experience

Customer Experience Management Platform provides Multi-Channel Campaign Automation to review customer insights with intuitive and real-time survey reports customer experience analytics dashboards, and KPI performance dashboards using CHIExpress Customer Experience Management solution. Provides real-time preview of analytics and drill down of summarized results of customer engagement data flowing from your CRM system, ERP system, website feedbacks, and online or offline campaign data. Theses dashboards ensures customer experience management implementation integrated with your existing system using powerful API framework, which enables seamless integration of CEM. Helps in real-time monitoring and analysis of customer engagement data, CSAT and NPS scores, trend and pattern analysis. Customer satisfaction dashboards shows transactional surveys reports provide actionable insights in real-time, which you can visualize from products screen Customer Experience Analytics dashboards.

Improve Customer Experience

We help to implement CX Programs and strategies for improving the customer experience and overall process improvement enriched by Enterprise Survey Platform that help to measure customer happiness. The integrated customer insights analytics solution, data visualization from primary and secondary customer engagement data sources. Using primary customer engagement data from your CRM you can capture better survey response rate from Campaigns and Loyalty Programs. The system provides a multi-channel, automated process workflows customer satisfaction KPI dashboards based on predictive data analysis solution.

Implement & Manage Happiness Analysis API framework

The Happiness Analysis API framework acts as an interface between your enterprise system and customer experience management survey feedback analysis based on real-time customer survey responses. The API framework empowers you to review CX and NPS in real-time and provides quality metrics that helps you to analyze customer survey feedbacks and improve the overall customer facing processes. A scalable CEM solution for delivering automated customer experience survey configuration with advanced integration, security, and real-time CX dashboards for analytics.

Why Choose API?

API is the best and seamless way of connectivity with your campaign data from CRM, ad hock data upload, social media data listening, and focus groups survey data, which enables you to interact and respond to customer experience data points leading to action points.

Real-time and secured communication using REST API, like Happiness Analysis Application Programming Interface to capture enables to visualize customer insights within Enterprise Survey Platform with data analytics dashboards, KPI dashboards, performance dashboards.

Enterprise Survey Platform blended with Customer Experience Management allow your service delivery application integrated with API framework for customer experience management and business intelligence solution is designed to give you access to customer sentiment and happiness data real-time that allows to visualize the product and service issues and creates scope for leadership-driven, collaborative approach to addressing CX insights and action points.

AI powered survey RPA

CSAT and NPS survey questionnaire rendered on popular mobile OS like iOS, Android, and on browsers of desktop or laptop, rendering responsive user interface. The survey system will present your questionnaire script in a convenient and responsive fashion on all devices

Responsive survey script design

CSAT and NPS surveys works great on popular mobile OS like iOS, Android™, and on browsers of desktop or laptop, rendering responsive user interface. The survey system will present your questionnaire in a convenient and responsive fashion in any situation.

Scheduled surveys

Configure the survey schedule, stop and start of a survey, have re-schedule for survey execution etc. Compare response rate, customer ratings, sentiment analytics improvements to create alerts and action points for products or services.

Response integration

Schedule a quick and automated CX surveys for your business. Survey questions to customers are delivered with SMS or Email and embed responses into any existing CRM system or any custom database using API framework.

Market research survey

To keep track of how well your product is performing in the market, analyze & study market trends and use product market research surveys. Connect with your customer and recent trends using these services to place your product at the top.

Real-time brand analytics

Receive and review real-time feedbacks through API platform, improve customer satisfaction, optimize customer facing processes and increase brand value of your company, using Brand Equity & brand awareness, Positioning, Usage & Attitudes, Consumer Segmentation, Customer Journey.