Call Center Services

– Helps to Manage your Customer Support Process

We are providing all-in-one customer care and contact center covering all time zones. Providing a personalized 24/7 inbound answering and support service with customized approach in process design and deliver by training dedicated agents which results consistent quality of service. We are offering expertise in all kinds of customer support; email support, chat support, 24x7 Contact Center Services to the specific needs of different businesses. Offering diverse range of managed outsourcing services, including back-office support and IT integration solutions with great potential.

Having more than 15 years of industry specific experience as a leading Call Center Service provider, Logica Infotech ensures the customer satisfaction and quality of service as the prime objective. Leading companies in the US, UK, India and other countries have used our contact center services in use to stay connected to their customers seamlessly. With our leading call center outsourcing services, your business can enhance the Customer Relationship Management process to achieve a much higher rate of business growth and profitability.

Next-Generation Call Center Services provider, experienced in:

  • Inbound Customer Support
  • Outbound Customer Support
  • Telemarketing Lead Generation
  • 24x7 Contact Center Services
  • Fintech Process Services
  • E-commerce Process & Order Processing
  • Helpdesk Support
  • Email Support
  • Live Chat Support

Inbound Call Centre Services

Logica Infotech is one of the leading providers for inbound contact center services. Our inbound call center services range from customer service & support to inquiry handling, claim processing, and much more. We have a highly experienced customer-service team delivering best-in-class inbound call center services to your clients & customers. Our call center services are especially curated to ensure the delivery of the greatest level of customer experience in each and every interaction.

Our inbound call center services include:

  • Inbound Customer Service
  • Inquiry Handling
  • Live Chat Support
  • After-sales Customer Service (Refund, Return, and Claim Processing)
  • Customer Loyalty Management
  • Revenue management (Billing Support, Claim Processing, Order Processing)
  • Escalation Handling
  • Complaint Management
  • Customer Onboarding & Retention

Outbound Call Centre Services

Logica Infotech has been operating in the global outsourcing market as a well-known provider of outbound call center services. We serve as a multichannel global BPO catering a wide variety of outbound call center services, from conventional services such as appointment setting and lead generation to industry-specific offerings. Our experienced and skilled team of call center executives are trained in wide arena of outbound call center services. Our services are specially orchestrated to ensure a boost in your entire business.

Our outbound call center services include:

  • Lead Generation
  • Cross-Selling & Up-Selling
  • Logistics Helpdesk
  • Appointment Setting
  • Market Research & Surveys
  • Collection & Recovery
  • Payment Collection Services
  • Direct Sales & Sales Verification
  • Insurance Claims Processing
  • Customer Follow-up Services