Call Center Outsourcing

– Helps to Manage your Outsourced Process

Successful & leading organizations across the globe have realized that call center and contact center outsourcing is one of the most cost-effective option for promoting customer happiness and retention. Our dedicated customer service team is intended to help your business deal with 24x7 customer support services like processing customer enquiry, orders, complaints, processing returns and exchanges, and others.

Having more than 11 years of industry specific experience as a leading IT Consultancy & Call Center Outsourcing company, Logica Infotech ensures the customer happiness as the prime objective. Leading companies in the US, UK, India and other countries have our contact center services in use to stay connected to their customers seamlessly. With our class leading call center outsourcing services, your business can enhance the Customer Relationship Management (CRM) process to achieve a much higher rate of business growth and profitability.

We offer a host of call center services & BPO services categorized under:

  • Inbound Customer Support
  • Outbound Customer Support
  • Telemarketing Customer Support
  • 24x7 Contact Center Services
  • Help Desk & Product Support

Inbound Call Centre Services

Logica Infotech is one of the leading providers for inbound contact center services. Our inbound call center services range from customer service & support to inquiry handling, claim processing, and much more. We have a highly experienced customer-service team delivering best-in-class inbound call center services to your clients & customers. Our call center services are especially curated to ensure the delivery of the greatest level of customer experience in each and every interaction.

Our inbound call center services include:

  • Email Support
  • Customer Service
  • Inquiry Handling
  • Live Chat Support
  • After-sales Customer Service (Refund, Return, and Claim Processing)
  • Customer Loyalty Management
  • Revenue management (Billing Support, Claim Processing, Order Processing)
  • Escalation Handling
  • Complaint Management
  • Customer Retention

Outbound Call Centre Services

Logica Infotech has been operating in the global outsourcing market as a well-known provider of outbound call center services. We serve as a multichannel global BPO catering a wide variety of outbound call center services, from conventional services such as appointment setting and lead generation to industry-specific offerings. Our experienced and skilled team of call center executives are trained in wide arena of outbound call center services. Our services are specially orchestrated to ensure a boost in your entire business.

Our outbound call center services include:

  • Lead Generation
  • Cross-Selling & Up-Selling
  • Fundraising
  • Appointment Setting
  • Market Research & Surveys
  • Collection & Recovery
  • CATI
  • Direct Sales & Sales Verification
  • Cold Calling Campaigns
  • Customer Follow-up Services